HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Click the green check box at the bottom of the window to continue.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Factors include the age of your machine, the last time it ran this utility, as well as the speed of your internet connection. Please be aware that the following process has to check your machine, download, and install updates and may take some time.
It is important that you do not interrupt the process once it has begun as doing so has the potential to cause permanent damage to your machine. If the readiness check passes, you will be given the following message, HP Critical Updates.If your computer is not plugged in, please plug it in, close the window before you repeat Step 1. If it shows you have a pending reboot, typically due to a software install or windows updates, please restart your computer and repeat Step 1 above. This window shows if your machine is ready to install the updates. Upon opening HP Updates from the start menu, the Critical Updates window will open.If this is not in your start menu, please open Company Portal and download it from there. To begin this process open HP Updates from your Start Menu.It is important to note that if a BIOS update is being applied, you must NOT remove power from your computer, close the lid, or shut it down.This may cause permanent damage to the machine. Please to not interrupt this process once started. **Due to the nature of this tool, it pulls the newest updates directly from HP and may take some time to download. We have provided a utility to apply BIOS, firmware, and driver updates for HP computers. Directions on how to update your HP computer's BIOS, Firmware, and Drivers.
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